Privacy policy

Privacy Policy

Last updated: November 2025

This Privacy Policy explains how Satori Sands, owned and operated by VEGA M COMMERCE Ltd., collects, uses, and protects your personal information when you visit our website or make a purchase.

We are committed to transparency and to protecting your privacy in accordance with the GDPR and other applicable laws.

If you have any questions, contact us at:
📩 office@satorisands.com

1. Who We Are

Satori Sands is a fashion brand operated by:

VEGA M COMMERCE Ltd.
Borimechka 43, Ruse, 7002, Bulgaria
Data controller under GDPR.

Our store is powered by Shopify, which processes certain data on our behalf in order to provide the service.

2. Personal Information We Collect

We collect the following categories of personal information:

✔ Information you provide

Name, shipping/billing address, phone number, email
Payment details (securely processed via Shopify Payments or third-party processors)
Your orders, returns, and customer service messages

✔ Information collected automatically

IP address, device type, browser
Pages viewed, time spent on the site
Cookies and similar technologies (managed by Cookiebot)

✔ Information collected via analytics & advertising

With your consent, we use:

Google Analytics 4 (with Consent Mode)
Meta Pixel (Meta Ads, Instagram Ads)
Shopify analytics and reporting tools

These tools help us:

Improve website performance
Understand what customers like
Show relevant ads (only if you accept marketing cookies)

3. How We Use Your Information

We use your information for:

✔ Fulfilling your orders

Processing payments, shipping products, managing returns.

✔ Customer support

Responding to your questions and requests.

✔ Improving your shopping experience

Analyzing performance, fixing issues, personalization.

✔ Marketing (only with your consent)

Showing personalized offers or ads on Meta, Google, or other platforms.

✔ Security & fraud prevention

Identifying suspicious activity and protecting your account.

✔ Legal compliance

Where required by tax, customs or financial regulations.

4. Cookies & Consent (Cookiebot)

We use Cookiebot to manage consent for cookies and tracking.

You can at any time:
✔ allow
✔ refuse
✔ withdraw consent

via the Cookiebot banner or the “Cookie Settings” link.

Our Cookie Policy is available separately and updated automatically by Cookiebot.

5. How We Share Your Information

We share personal information only when necessary:

✔ With Shopify

Store hosting, checkout, payment processing.

✔ With delivery partners

(PostOne, local couriers) to deliver your order.

✔ With analytics & advertising partners

(Google, Meta), only if you accept marketing cookies.

✔ With professional service providers

Payment processors, email providers, cloud tools.

✔ If legally required

Courts, tax authorities, customs, fraud investigations.

We never sell your personal information.

6. International Transfers

Your data may be stored or processed outside the EU, including in the USA or Canada.
Shopify uses GDPR-approved safeguards such as Standard Contractual Clauses (SCCs).

7. Your GDPR Rights

You may request:

Access to your data
Correction of inaccurate data
Deletion (“right to be forgotten”)
Restriction of processing
Withdrawal of consent
Data portability

To exercise any of these rights, contact:
📩 office@satorisands.com

We may need to verify your identity before processing your request.

8. Data Retention

We retain your information only as long as necessary to:

Provide our services
Meet legal requirements
Resolve disputes

9. Children’s Data

Our services are not intended for children under the age of majority.
We do not knowingly collect data from minors.

10. Updates to This Policy

We may update this Privacy Policy periodically.
The “Last updated” date will be shown at the top of this page.

11. Contact Us

For privacy-related questions:
📩 office@satorisands.com
📍 Borimechka 43, Ruse, 7002, Bulgaria